Thank you for shopping with Nickel Ads. We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

1. Eligibility for Returns

You may return most items within 30 days of delivery if:

• The item is unused, unassembled, and in its original packaging

• You have the receipt or proof of purchase

• The item is not listed as non-returnable (e.g., clearance or final sale items)

2. Non-Returnable Items

Certain types of items cannot be returned, including:

• Custom or personalized products

• Items marked as final sale or clearance

• Assembled or used desks

• Gift cards

3. Return Process

To start a return:

1. Email us at support@nickelads.store with your order number and reason for return.

2. We’ll provide instructions and a return authorization (if eligible).

3. Ship the item back to us in its original packaging.

Return Address:
Nickel Ads
1841 Albert St
Springfield, IL 62702

4. Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

• We recommend using a trackable shipping service and purchasing insurance for high-value items.

5. Refunds

Once we receive and inspect your return:

• You’ll receive a refund to your original payment method within 5–10 business days.

• Shipping fees are non-refundable unless the return is due to our error.

• We’ll notify you via email once your refund is processed.

6. Exchanges

We currently do not offer direct exchanges. If you want a different item, please return the original and place a new order.

7. Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 7 days of delivery at support@nickelads.store

• Include your order number and clear photos of the issue

• We will send a replacement or issue a full refund at no extra cost

8. Order Cancellations

Orders can only be canceled within 12 hours of purchase, as we begin processing quickly. After that, you may need to wait for delivery and request a return.

9. Late or Missing Refunds

If you haven’t received a refund yet:

• Double-check your bank account

• Contact your credit card company and bank (processing times vary)

• If it’s been more than 10 business days, contact us at support@nickelads.store

10. Contact Us

For any return or refund inquiries, please reach out:

• Email: support@nickelads.store

• Phone: +1 464 255 6633

• Address: 1841 Albert St, Springfield, IL 62702